You may recall that when I last did business with Walgreens I was not a happy woman. I had made three trips to the store and one trip to the clinic and wasted over an hour and a half of my time getting part of a prescription refilled. I left with the reassurance that when I filled my next prescription I could also pick up the 8 tablets stilled owed to me.
Care to guess what happened this week?
Oh you are so good!
Of course when I told the young woman at the counter that I was owed a few tablets of my blood pressure medication she gave me a blank look and said “the computer says you got 5 tablets on the 4th and 85 tablets on the 6th”.
“Well, I didn’t get all of them.”
“I can only go by what the computer says, and…”
At this point I just held up my hand and said, “I’m not going to go through all of this again. I’ll just go home and get my receipt.”
‘Well if you don’t want to tell me what the problem is I can’t help you.”
“This is my fifth attempt to get this refilled. I-will-just-get-my-receipt.”
“Well, if you can’t explain this, I just have to go by what the computer says and…”
“No, I REALLY don’t want to talk about this again.” I walked. Quickly.
About an hour after I got home the pharmacist called me.
“Mrs. Maurer, I understand you came by to get your tablets and the girl didn’t understand what you wanted. I have your pills and I can mail them or you can pick them up.”
“I’ll just pick them up.”
“Well, I could just mail them if you want. I’m sorry that the girl didn’t understand what you wanted.”
“I’ll-just-pick-them-up.” Does everyone on their staff have a hearing impairment?
“Okay.”
So yesterday evening I picked them up.
No problem.
No hassle.
They were sitting there in a little basket with my name on the bag…and the wrong address!
Good thing I didn’t have them mailed or I might be writing this from the hospital.
Wow.
Posted by: Megan | January 29, 2010 at 11:22 AM
Frustration, frustration!!!
Posted by: Marilyn Crabtree | January 29, 2010 at 09:35 PM