I’m not usually a whining, complaining woman, but someone is going to get a piece of my mind this week! I was driving home from work a few weeks ago, before the deer incident, and was about two miles out of town when the fuel light flashed on my dashboard. Well, first of all I’d never seen that light before so it took me a few minutes to even realize what it was. Then I panicked because my fuel gauge said “empty”. I imagined the worst- someone had drained my tank while it was in the parking lot at school. I found a driveway, turned around and headed back to the gas station. About five minutes later the light goes off and the indicator says I have half a tank. What the…?? Okay, I’m not usually a cursing woman either, but I was tempted.
We had to wait several days for a service appointment to find out what was wrong, and then had to miss that because of the deer incident. A week later Gary finally got the car to the shop and paid $57.44 for the diagnostic test to find out what was wrong with it. You know of course that mechanics can’t actually tell you what’s wrong with your car anymore. A little computer printout does that! Turns out that the “fuel level sensor” on my car has failed. Failed? Are you kidding me!? The car has less than 48,000 miles on it! Of course that’s over the warranty mileage because Ford has the worst warranty in the industry. And of course that isn’t considered a defective part. (Why not?) Now here’s the real slap in the face. The dealership wants $595 to fix it. $595!!!!! Gary priced the part at Napa and it’s $110. You do the math.
This is our fourth Ford. I still see our old ’93 Thunderbird in Durant once in a while.( I can spot it because it still has the dent where I hit a dog.) I’m betting the new owners can still read the fuel gauge. Our son is still driving our ’96 T-Bird and yes, the fuel gauge still works. Gary is still driving our 2001 Mustang. Over 100,000 miles and the fuel gauge still works! How is it that a 2005 can have a fuel level sensor that DOES NOT WORK unless it is a defective part?? How is that my fault?? How can the dealership charge me $595 to fix it??
I’m not alone in this of course, and Ford is not the only company to blame. My friend has a Toyota that is less than two months old and it has been in the shop more days than she has actually driven it. My son used to have an old Toyota that made two trips to Alaska and had over 250,000 miles on it! Now I hear and read complaints about the auto industry nearly every week. There are new cars all over the country with defective parts, blinking lights, squeaking parts, and failing sensors. Can you ever remember a time when there were so many automobile recalls? What has happened to quality and service in this country?
I don’t know if complaining will do me any good, but the dealership and Ford and anyone else who cares to listen is going to hear about this until someone steps up and offers to take responsibility for it. And you can bet that my next car will not be a Ford if this isn’t handled properly.